SHIPPING
DELIVERY AND SHIPPING FOR AU
Orders are processed 1 to 2 business days.
Due to production timelines, specialty products may incur a shipping delay on your order. Please refer to individual product descriptions for fulfillment estimates. For products without indicated shipping estimates, please allow 1 week for shipping fulfillments.
Please note shipping times reflect business days and does not include order fulfilment period.
Shipping estimates 5 to 10 business days, but often arrives sooner.
If it has been more than the specified days since you placed your order and you have not received your shipping confirmation, please contact support@santofi.com so we can assist you.
INTERNATIONAL SHIPPING
Same as shipping for AU. All international shipments will incur a flat shipping. fee.
RETURNS
Returns and Refunds
In accordance with the ACCC, we do not offer refunds for change of mind, or if you have bought the wrong size. However we will try to accommodate size exchanges, pending available inventory.
We accept the return of full price and sale items returned within 14 days of purchase provided your item(s) are UNUSED, UNWORN AND UNDAMAGED, AND INCLUDE ALL ORIGINAL TAGS AND LABELS. Returns will be processed within 7-10 days of receipt to the original payment method.
Return refunds do not include shipping charges, you will be refunded for the goods returned only.
If you would like to make a return, please contact support@santofi.com
Defects/Errors
If there has been an error in sending out the wrong item/size, or you see faults in an item you’ve received, you are entitled to a refund. Please do not hesitate to contact support@santofi.com with your order number to have this corrected.